Terms & Conditions – One Clear Story

Our Commitment

One Clear Story is dedicated to helping leaders and teams compress strategy into a single, memorable line that drives decisions. We deliver our services with professionalism, care, and respect for your time.

Services

We provide structured consulting engagements including:

  • Strategy Reality Check

  • One Line Strategy Build

  • Decision System Install

  • Complete System

Deliverables for each service are set out on our website and confirmed in your proposal or booking confirmation.

Booking & Payment

  • Payment is required upfront before commencement of each service.

  • Fees are fixed per service as published on our website or agreed in your proposal.

  • All amounts are exclusive of GST, which will be added where applicable.

Scope & Adjustments

  • Each service has a defined scope and deliverables.

  • Minor refinements (e.g. wording adjustments, Decision Page tweaks) are included.

  • Major scope changes (e.g. significant expansion of deliverables, re-work of finalised outputs, additional sessions) require a new proposal and additional fees.

Revisions & Feedback

We work collaboratively and encourage active feedback. You’ll have opportunities to review and input at key stages to ensure the final outputs are accurate and useful.

Intellectual Property

  • The One Clear Story methodology (including the One Line Strategy, Decision Pages, and related frameworks) remains the property of One Clear Story.

  • Clients are granted a non-exclusive licence to use the deliverables internally within their organisation.

  • Deliverables may not be sold, republished, or shared externally without written permission.

Confidentiality

All discussions, documents, and information shared during our engagement remain confidential and will not be shared externally without your consent.

Cancellations & Refunds

  • If you cancel before commencement, the deposit or upfront payment is non-refundable.

  • If cancellation occurs mid-engagement, fees will be pro-rated based on work completed.

  • No blanket money-back guarantee is offered.

Delivery

  • Services are delivered remotely unless otherwise agreed.

  • For filming services, recording kits are shipped within Australia and the UK.

Liability

We provide professional consulting services with reasonable skill and care. We are not liable for indirect, incidental, or consequential losses arising from the use (or non-use) of deliverables.

Governing Law

These Terms are governed by the laws of Victoria, Australia.