Terms & Conditions - One Clear Story
Our Promise:
One Clear Story is dedicated to helping you craft a clear, compelling narrative. We commit to making your story resonate powerfully and effectively.
‘Love It Or It’s Free’ Guarantee:
We’re confident you'll love what we create together. That’s why every step of our service comes with our 'Love It Or It's Free' guarantee:
The guarantee applies individually to each step of the service you book. If, after completing a specific step, you're genuinely dissatisfied with our work, you can request a full refund for that step only.
To activate this guarantee, simply inform us within 7 days of receiving the completed materials for that step.
This guarantee does not apply retrospectively; you can't book multiple services as a package and claim a refund for the entire package at the end. Each step is assessed individually, ensuring fairness for both parties.
Booking & Payment:
Payment for each service step is required upfront before we commence work.
Payment can be made securely via our online payment system.
Revisions & Feedback:
We encourage active collaboration. You’ll have ample opportunity to review and request revisions within each service step to ensure complete satisfaction.
Intellectual Property:
Upon full payment, you retain full rights to use and distribute all final materials created by One Clear Story. We reserve the right to showcase non-confidential aspects of our work in our portfolio.
Confidentiality:
All discussions, documents, and information shared during our engagement remain strictly confidential and will never be shared externally without your explicit permission.
Cancellation Policy:
If you need to cancel a service step after payment but before commencement, please inform us immediately. Refunds or credits for cancellations prior to the start of work will be handled on a case-by-case basis.
By booking a service with One Clear Story, you agree to these Terms & Conditions. We're excited to craft your clear story together.